Frequently Asked Questions
For support about our products you can read the FAQ's below. If questions are not handled in the FAQ's, please contact us. |
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Webclient
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LogDepot Video
- Which capture cards are supported by Logdepot Video?
- Does LogDepot Video support Windows 2008 server?
- Can you playback and export any length of video, even over day or file boundaries without having to paste bits together manually?
- Is there a username / password system to allow only certain people to listen to the logs? Could this be linked to our other NT/2000 authentication systems?
- Does LogDepot cope with Daylight Savings time and always display the correct times to the user?
- Does it use the Microsoft web server or your own software?
- Sometimes when I create an export, the progress bar on the screen never reaches 100% although the export itself successfully finishes. Why is that?
- On my fully updated WinXP system I cannot see any video, just a blank screen.
- The LogDepot Video Backend stops recording because the harddisk is full?
- I cannot start video streaming: the Windows Media Encoder freezes during start-up
- The audiosignal on our videologger is not synchronous with the video?
- Does LogDepot support widescreen?
- Which profiles/levels MPEG4 does LogDepot support?
- Can we use XML metadata information from an “as run” logfile?
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LogDepot Audio
- Can you playback and export any length of audio, even over day or file boundaries without having to piece bits together manually?
- If recording in both high and low quality formats, does the system require the audio to be fed into the PC on two separate inputs, or is the split done in software?
- Does LogDepot have a facility to log closing contacts from Mic live signals and then allow you to audition just the audio from when the mic was live with a few seconds either side?
- Will it detect, log and display silence on the incoming audio?
- Is there a username / password system to allow only certain people to listen to the logs? Could this be linked to our other NT/2000 authentication systems?
- How quickly can you listen to the audio after the time it was recorded? Can you listen to it from the client as it is being recorded?
- Does LogDepot cope with Daylight Savings time and always display the correct times to the user?
- Does it use the Microsoft web server or your own software?
- Can NT Workstation be used rather than Server to save cost?
- Is there any kind of heartbeat output to show that the system is still recording?
- When I'm playing a file using the LogDepot Audio client, I can't change the playback position in the file.
- I have instructed the LogDepot Fetcher to fetch from SoundDevice Channel 3, but I get Channel 1 instead?
- How can I restore the default "preferred recording setting", if I don't know what the default was?
- The progressive download of audio material in the LogDepot webclient is going very slowly, on some workstations.
- When I open LogDepot files in MediaPlayer it shows that the duration is exactly 1 hour, but MediaPlayer stops playing after x minutes.
- Probably the partition you are logging/fetching to is full, so files can't be completely written. Make sure you're using a dedicated partition to write your audiofiles to, so it won't get filled up wi
- I accidentally killed an autoburn job. what to do?
- Can I use a NAS or a SAN for the mass storage of the audiofiles?
- Can I define an export to a DVD Robot?
- When I delete a channel in the Setup application, is the audio data from that channel also erased from harddisk?
- After I configured the user authentication for the webclient and the export options, the download button is disappeared from the client screen. What can I do to get it back?
- When using a logger-fetcher combination, everyday a logfile of 1.774 KB is created on the loggers, tracing every SOAP transaction. Could we stop it?
- Exporting to Dalet only works once. What am I doing wrong?
- Sometimes when I create an export, the progress bar on the screen never reaches 100% although the export itself successfully finishes. Why is that?
- We have a fetcher running on Windows server 2003 that collects 10 or more audio channels in Low and High quality and are experiencing very slow behavior of the fetcher pc. Starting other programs take
- Which profiles/levels MPEG4 does LogDepot support?
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AV Transcription Tool
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CD/DVD Production
- A file exported or copied to an autoburnjob has disappeared.
- Exports to the autoburn do not function any more
- Not all the content of an export is burned a CD or DVD.
- I have a logger which synchronizes it's time with a SNTP server. Frequently, the problem occurs that the logger doesn't create a new file at the beginning of a new hour block.
- I accidentally killed an autoburn job. what to do?
- Can I use a NAS or a SAN for the mass storage of the audiofiles?
- Can I define an export to a DVD Robot?
- When I delete a channel in the Setup application, is the audio data from that channel also erased from harddisk?
- After I configured the user authentication for the webclient and the export options, the download button is disappeared from the client screen. What can I do to get it back?
- When using a logger-fetcher combination, everyday a logfile of 1.774 KB is created on the loggers, tracing every SOAP transaction. Could we stop it?
- Exporting to Dalet only works once. What am I doing wrong?
